23 Finance is a Sydney-based mortgage broking firm with a strong presence in Sydney, Newcastle, and Wollongong. The company prides itself on putting customers first and providing a personalized, seamless, and hassle-free home loan experience. With a focus on minimizing conflicts of interest, 23 Finance introduced the ‘GPS’ approach in 2021, which has led to high customer satisfaction and improved work efficiency. The experienced broker team at 23 Finance is dedicated to understanding each client’s unique financial position, requirements, and objectives to tailor solutions that best suit their needs.
Committed to sustainable growth, 23 Finance emphasizes the importance of maintaining a human touch in customer service, ensuring clients can always speak to a real person who genuinely cares about their financial well-being. The company offers a range of services, including assisting clients in negotiating better rates with their current banks, providing competitor rate comparisons, and facilitating refinancing processes when beneficial. Additionally, 23 Finance offers value-added complimentary member services, granting clients access to resources and tools prepared by their support team to make more informed decisions about their home loans.
With a focus on transparency and customer satisfaction, 23 Finance stands out for its commitment to regular communication with clients, quarterly check-ins post-settlement, and annual loan reviews to ensure competitive rates. The company’s five core commitments underscore their dedication to responsiveness, flexibility, and personalized service, setting them apart in the mortgage broking industry. By partnering with 23 Finance, clients can expect expert guidance, tailored solutions, and ongoing support throughout their home loan journey.